Terms of Service

Please read these Terms of Service (“Terms”) carefully before using the services offered by DIA. These Terms constitute a legally binding agreement between you (“User”, “you”, or “your”) and DIATECH DOO TETOVO, located at Marshal Tito 54, Tetovo, North Macedonia (“DIA”, “Company”, “we”, “our”, or “us”).

By accessing or using the DIA mobile application, web platform, or any related services (collectively, the “Service”), you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use the Service.

By using the Service, you also represent that you are at least 18 years old and legally capable of entering into this agreement.

1. Scope of the Service

DIA provides digital tools designed to help individuals better understand their metabolic health and lifestyle habits.

The Service includes:

• DIA Mobile Application (B2C) – used by individuals to track and analyze health and lifestyle data.
• DIA Web Platform (B2B) – used by healthcare professionals, clinics, and organizations for monitoring and informational purposes.

The Service may include:

• health data tracking
• data visualization
• lifestyle analytics
• progress insights
• reporting tools
• goal tracking
• integrations with third-party health devices and services.

2. Description of the Service

DIA allows Users to collect, record, and analyze lifestyle and health-related data, including but not limited to:

• blood glucose levels
• nutrition and food intake
• sleep data
• exercise and physical activity
• hydration
• medication tracking
• Insulin tracking
• other metabolic health indicators.

The Service may connect with third-party devices or platforms such as wearable fitness trackers or glucose monitoring systems through third-party integration providers including Junction.

DIA does not control or verify the accuracy of data provided by external devices, integrations, or third-party services.

3. No Medical Advice

The Service is provided for informational and educational purposes only.

DIA does not provide medical advice, diagnosis, or treatment.

Information provided by the Service must not be used as a substitute for professional medical advice from a qualified healthcare provider.

You should always consult a doctor, endocrinologist, or other qualified healthcare professional before making:

• medical decisions
• treatment changes
• medication adjustments
• lifestyle decisions affecting your health.

The Service may display inaccurate, incomplete, or delayed information, and all use of the Service is at your own risk.

4. Professional Use

If the Service is used by healthcare professionals, clinics, or other organizations through the DIA web platform, the Service is intended only as a data visualization and monitoring tool.

Healthcare professionals remain solely responsible for:

• interpreting medical data
• verifying accuracy
• making patient care decisions.

DIA is not responsible for any medical decisions made using the Service.

5. User Accounts

To use certain features of the Service, you may be required to create an account.

Users may register using:

• email address
• phone number
• Apple ID
• Google account.
• Facebook account

You agree that:

• the information you provide is accurate and complete
• you will maintain the security of your account
• you will not share your login credentials
• you will maintain only one account per person.

You are responsible for all activity that occurs under your account.

DIA reserves the right to suspend or terminate accounts that violate these Terms.

6. Free Trial and Subscriptions

DIA may offer a 14-day free trial to new users.

After the trial period ends, continued access to certain features of the Service requires a paid subscription.

Subscription plans may include:

• Monthly plans
• Three-month plans
• Annual plans

Subscriptions purchased through mobile devices are processed through Apple App Store or Google Play using RevenueCat.

Subscription terms including pricing, billing cycles, and renewal policies are presented during the purchase process.

Subscriptions automatically renew unless cancelled before the renewal date.

Users may cancel subscriptions through their:

• Apple App Store account
• Google Play account
• relevant app store subscription settings.

DIA does not control refund policies for purchases processed through app stores. Refund requests must be submitted directly to the respective app store provider.

Where applicable under EU consumer law, users may have the right to withdraw from a digital subscription within 14 days of purchase, unless the service has already been fully performed.

7. Acceptable Use

You agree not to use the Service to:

• violate any applicable law
• manipulate or falsify health data
• interfere with the operation of the Service
• attempt unauthorized access to systems
• distribute harmful software or malware
• exploit the Service for commercial resale
• upload misleading or harmful content.

DIA reserves the right to suspend or terminate accounts that engage in abusive or fraudulent behavior.

8. Third-Party Services and Integrations

The Service may integrate with third-party services and devices through integration platforms such as Junction.

These may include:

• health tracking platforms
• wearable devices
• glucose monitoring systems
• other digital health services.

DIA does not control these third-party services and is not responsible for:

• their accuracy
• their reliability
• service interruptions
• data transmission errors.

Your use of third-party services may also be governed by their own terms and privacy policies.

9. User Data, Privacy, and Use of Information

When you create, transmit, submit, display, or otherwise make available any information through the Service (including information automatically collected through connected devices or hardware integrations), you represent and warrant that you own such information or have the legal right to provide it.

By submitting or making information available through the Service, you grant DIA a limited, non-exclusive, worldwide license to use, process, store, analyze, and display that information solely for the purpose of:

• operating and maintaining the Service
• providing insights, analytics, and reports
• enabling integrations and functionality
• improving and developing the Service
• fulfilling obligations described in these Terms and the DIA Privacy Policy.

DIA will process personal data only as permitted by the DIA Privacy Policy and applicable data protection laws.

The Service may collect and process several types of data, including:

• manually entered health and lifestyle data
• data received from connected wearable devices or health platforms
• device and technical information required for operation of the Service
• usage analytics and service performance data.

If you use the Service together with a healthcare provider, clinic, or other authorized medical professional, you acknowledge that such providers may be able to:

• review your health data
• access your metrics and reports
• transfer such data to their electronic health record systems.

DIA is not responsible for any processing, storage, or use of your data conducted by healthcare providers once it has been accessed or transferred to their systems.

DIA may also offer features that allow you to share your personal data with third-party services, partners, or health platforms. Any decision to share your data with such third parties is entirely voluntary and under your control.

DIA maintains appropriate administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of personal data. These safeguards include measures intended to prevent unauthorized access, disclosure, alteration, or destruction of personal information.

DIA may also use aggregated and anonymized data for purposes such as:

• scientific research
• health analytics
• product improvement
• collaborations with research institutions, pharmaceutical companies, or healthcare organizations.

Such data will never identify individual users.

Users may request deletion of their account and personal data at any time by contacting DIA support at mario.mijatovic@diahealth.co.

For more detailed information about how personal data is collected, used, stored, and protected, please review the DIA Privacy Policy, which is incorporated into these Terms by reference.

10. Data Security

DIA maintains appropriate administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of personal data. These safeguards include measures intended to prevent unauthorized access, disclosure, alteration, or destruction of personal information.

Further details regarding our security practices are described in the DIA Privacy Policy.

11. Intellectual Property

All intellectual property rights in the Service, including but not limited to:

• software
• algorithms
• trademarks
• logos
• design
• content
• data visualizations

are owned by DIATECH DOO TETOVO or its licensors.

Users are granted a limited, non-exclusive, non-transferable license to use the Service for personal purposes.

Users may not copy, distribute, modify, reverse engineer, reproduce, or commercially exploit any part of the Service without prior written permission from DIA.

12. Account Suspension and Termination

DIA may suspend or terminate access to the Service if a user:

• violates these Terms
• engages in fraudulent activity
• abuses the platform
• attempts to manipulate system data.

Users may terminate their account at any time by requesting deletion via support email.

13. Disclaimer of Warranties

The Service is provided “as is” and “as available.”

DIA makes no warranties regarding:

• accuracy of health insights
• uninterrupted availability
• reliability of third-party integrations
• fitness for a particular purpose.

To the maximum extent permitted by law, DIA disclaims all warranties whether express or implied.

14. Limitation of Liability

To the maximum extent permitted by law, DIA shall not be liable for:

• medical decisions made by users
• inaccurate data from third-party devices
• interruptions of service
• loss of data
• indirect or consequential damages.

In any case, the total liability of DIA arising from the use of the Service shall not exceed the amount paid by the user for the Service in the preceding 12 months, or zero if the Service was used free of charge.

15. Changes to the Service

DIA may modify, update, or discontinue features of the Service at any time.

We may also update these Terms from time to time. When significant changes occur, users will be notified through the app or website.

Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of North Macedonia.

Any disputes arising from or related to these Terms shall be resolved by the competent courts in North Macedonia.

17. Contact Information

If you have questions regarding these Terms, you may contact:

DIATECH DOO TETOVO — Marshal Tito 54, Tetovo, North Macedonia

Email: contact@diahealth.co

Support: mario.mijatovic@diahealth.co

Website: https://diahealth.co